Receptionist

Sonoma Specialty Hospital • Sebastopol, CA

12d • $21 • Onsite

About The Position

PART-TIME, WEEKEND AVAILABILITY REQUIRED Position Title: Front Desk Receptionist Department: Hospital Administration Reports To: COO/Director Case Management FLSA Status: Non-Exempt Job Summary: The Front Desk Receptionist is responsible for greeting visitors and directing patients/visitors into the appropriate areas of Sonoma Specialty Hospital, as well as accepts, screens and routes incoming calls to the appropriate department or persons.

Requirements

• High School Graduate or Equivalent preferred

Nice To Haves

• 1 year clerical - front office experience.
• Must be computer literate with good keyboard skills.
• Strong written and verbal communication skills.
• Experience handling irate patients/visitors and dealing with conflict.
• Knowledge of front office procedures in a medical office setting.
• Knowledge of medical terminology.
• Must have the ability to understand and follow established procedures.
• The ability to use good judgment in the course of contact with physicians, patients and staff.

Responsibilities

• Greet all visitors, patients, and vendors with a professional and empathetic demeanor.
• Issue visitor passes, maintain the visitor sign-in log, and direct or escort guests to their destinations.
• Answer a multi-line phone system, screen and forward calls, take clear and accurate messages, and provide basic information such as room numbers, directions, and visiting hours.
• Exhibit excellent customer service, project a warm and positive attitude, and express empathy when interacting with concerned family members.
• Receive, sort, and distribute mail.
• Maintain office supplies for the front desk and coordinate with materials management if stock is low.
• Communicate effectively with physicians, nurses, and administrative staff to ensure smooth facility operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED