Receptionist

Full Compass Systems•Madison, WI

1d•$17•Hybrid

About The Position

Love what you do. Support the pros behind the shows! Full Compass Systems is a family-owned business with nearly 50 years of building strong relationships with both employees and customers. We are a one stop shop for audio, video, lighting, and musical equipment, serving organizations of all sizes from Fortune 100 companies to local startups and everything in between. Our benefits include: Potential for a Hybrid Schedule On-Site Restaurant Volunteer Time Off Paid Time Off Health, Dental, Vision Insurance Life Insurance 401(k) Position Summary The Receptionist answers the phone in a friendly, helpful manner, directs calls to the appropriate person or department, and greets customers and visitors.

Requirements

High school diploma or equivalent.
Prior experience in front desk, customer service, or administrative role.
Familiarity with phone systems, scheduling software, and office equipment such as copiers, printers, and scanners.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills
Strong interpersonal skills with a friendly and professional demeanor
Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment
High level of attention to detail and accuracy
Demonstrated discretion and professionalism when handling confidential information
Reliable and punctual with a strong sense of accountability
Ability to quickly learn and adapt to new software, tools, and systems
Proficient typing skills with a high level of data entry accuracy
Effective problem-solving skills with the ability to remain calm under pressure
Positive attitude with a collaborative, team-oriented approach

Nice To Haves

Customer service experience preferred.

Responsibilities

Answer incoming calls in a pleasant, helpful manner and direct or transfer them to the appropriate person or department.
Provide callers with information such as company address, directions, fax numbers, website address, and other general inquiries.
Notify staff of deliveries to the front desk.
Enforce PCI compliance by requiring visitors and vendors to sign in and wear a visitor or vendor badge.
Greet and assist customers, visitors, and vendor representatives as they arrive.
Provide visitors and vendor representatives with badges and access fobs.
Maintain AX customer database by completing daily lead distribution and monitoring the Account Management Inbox.
Utilize SalesForce for customer information management.
Complete weekly assigned projects as directed by the Manager, Sales Operations.
Demonstrate predictable and consistent attendance.
Perform other related duties in support of departmental goals.