Receptionist (Rotating Shifts)
About The Position
Our hospital is a collaborative, team-focused environment where we support one another and truly enjoy working together, even on the busiest days. We’re dedicated to exceptional patient care, high-quality customer service, and promoting positive team well-being, creating a workplace where people feel valued and empowered. With a strong urgent-care focus and a wide variety of intense, interesting cases, our clinic offers an exciting place to grow, learn, and make a meaningful impact. Position Overview The Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Requirements
- Must have customer service experience.
Nice To Haves
- Veterinary reception experience preferred.
Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Benefits
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
