Receptionist

Mental Health Resources • Saint Paul, MN

37d • $19 - $24

About The Position

The role of the Receptionist is to maintain smooth daily operations at the front desk, including opening/closing procedures, phone and voicemail communication, fax and document processing, mail handling, inter-office courier coordination, clerical support functions, supply management, and client-related documentation tasks. This position supports multiple programs and staff, ensuring timely, accurate, and confidential workflow.

Requirements

• High school diploma or GED and one year receptionist/office support experience or combination of equivalent experience and training.

Responsibilities

• Complete all opening duties by 8:00am and closing duties by 4:30pm.
• Follow established checklist for security, equipment, mail, and workspace setup.
• Perform monthly hotel cube supply audits and restocking.
• Answer incoming calls promptly and professionally.
• Greet guests, provide information, and ensure a professional first impression.
• Follow routing procedures for Ramsey Targeted Case Management (RCTCM), Ramsey Assertive Community Treatment (RACT), and Housing Voucher Program (HVP) coverage.
• Correctly escalate emergency or urgent calls.
• Correctly attach medical records, discharge papers, medication lists, and other items into MHR's electronic medical record (EMR).
• Date-stamp, sort, and distribute all daily incoming mail.
• Process outgoing mail twice daily and manage high-volume mail periods.
• Process and mail Release of Information (ROI) documents three times per week following strict signature/date requirements.
• Assemble intake folders for assigned programs using master templates.
• Track low supplies and place timely orders.
• Provide general administrative support to program staff as assigned.

Benefits

• MHR is looking for candidates who are Spanish speaking, Hmong speaking, and Somali speaking. You may receive a $1000 salary bonus for passing the language proficiency exam.
• Intensive two-week initial orientation program AND on-going in-house training program.
• iPhone, laptop computer, and Wi-Fi provided for all community-based staff.
• Health insurance (including family health coverage) with employee costs in the top 6% of most affordable health care options.
• Competitive dental insurance.
• Automatic enrollment in retirement plan after 1 year with a 3% employer contribution.
• 9 paid holidays and 18 days accrued PTO during your first year.
• Annual merit-based salary increases.
• Schedule primarily Monday-Friday daytime hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees