On- Call Receptionist, St Rafael

Catholic Charities Archdiocese of Denver • Greenwood Village, CO

52m • $18 - $19

About The Position

OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
A Receptionist, St Rafael at Catholic Charities:
Promptly and professionally answers all incoming calls and makes appropriate connections. Takes and relays message as necessary.
Greets and assists all clients and visitors providing routine information or directs them to appropriate staff/program.
Answers basic questions about agency and our services, directions, and other information
Maintains a safe and clean reception area
Announces visitors to appropriate personnel
Monitors visitor access, completes logs and tracks visitor passes
Monitors delivery and pick-up of packages to ensure recipient is notified and receives deliveries.
Maintains current list of other community resources for referrals.
Processes outgoing and incoming mail.
Maintains records and files as assigned.
Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
Uses creativity and innovation in program development and service delivery.
Maintains confidentiality of client and agency information.
Regular and predictable attendance.
Provides clerical/secretarial services as needed.
OTHER DUTIES AND RESPONSIBILITIES
Provides clerical/secretarial services as needed.
Good steward of Agency human, financial and capital resources
Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
Participates in staff trainings and programs as required.
Any other tasks or duties as assigned.

Requirements

• Demonstrated ability to be friendly and professional with a variety of people in crisis
• Excellent interpersonal communication skills, both on the phone and in person.
• Must be able to handle telephone with up to 24 incoming lines.
• Computer experience and experience using copy machine, typewriter and fax machine.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.

Responsibilities

• Promptly and professionally answers all incoming calls and makes appropriate connections.
• Takes and relays message as necessary.
• Greets and assists all clients and visitors providing routine information or directs them to appropriate staff/program.
• Answers basic questions about agency and our services, directions, and other information
• Maintains a safe and clean reception area
• Announces visitors to appropriate personnel
• Monitors visitor access, completes logs and tracks visitor passes
• Monitors delivery and pick-up of packages to ensure recipient is notified and receives deliveries.
• Maintains current list of other community resources for referrals.
• Processes outgoing and incoming mail.
• Maintains records and files as assigned.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.
• Provides clerical/secretarial services as needed.
• Provides clerical/secretarial services as needed.
• Good steward of Agency human, financial and capital resources
• Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
• Participates in staff trainings and programs as required.
• Any other tasks or duties as assigned.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees