Receptionist

Pappas Restaurants, Inc.•Houston, TX

1d•Onsite

About The Position

The Receptionist is the first point of contact for our corporate office and plays a critical role in creating a hospitable and professional environment that reflects Pappas’ mission. This position is responsible for greeting every visitor as a welcomed guest, managing front desk operations, and supporting smooth day-to-day communication within the office. The ideal candidate embodies friendliness, professionalism, and a service-first mindset consistent with how we care for guests in our restaurants.

Requirements

Minimum 3+ years of experience in a receptionist, front desk, administrative, customer service, or hospitality-focused role
Positive, patient, and professional demeanor with a strong guest-service mindset
Ability to efficiently operate a multi-line phone system
Exceptional verbal and written communication skills
Ability to communicate clearly, confidently, and courteously with guests and team members
Strong attention to detail and organizational skills
Ability to prioritize tasks, meet deadlines, and work with a sense of urgency
Ability to maintain confidentiality and professionalism at all times
Strong multitasking and time management skills
Proficient in Microsoft Word, Excel, Outlook, and Adobe
Ability to work independently while collaborating effectively with a team
Physical requirements are the ability to perform a manual data input function for up to 50% of an 8-hour day on regular basis.
This position requires a focused, self-starter with the ability to multi-task and work in a fast-paced environment.
Must be able to work well under pressure with good organizational and project management skills.

Nice To Haves

Bilingual preferred

Responsibilities

Warmly greets all guests, visitors, and team members as they enter the corporate office, creating a positive and welcoming first impression.
Promptly answers and manages a multi-line phone system, directing calls to the appropriate person or department in a courteous and professional manner.
Takes accurate messages and ensures timely delivery to office team members.
Announces and escorts guests as needed and ensures visitors follow office sign-in procedures.
Maintains front desk organization, cleanliness, and overall presentation.
Updates and maintains internal contact lists, phone extensions, and office directories.
Coordinates courier and delivery services, including scheduling pickups and tracking courier documentation for submission to accounting.
Receives, sorts, and distributes mail and packages.
Supports general front office administrative tasks as assigned.
Assists with special projects or additional reception-related duties as business needs require.