Receptionist

Lifepoint Health • Avondale, AZ

4h • Onsite

About The Position

Copper Springs Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
How you'll contribute
A receptionist who excels in this role:
Provides front-line support by greeting guests and managing incoming calls, ensuring individuals are directed to the appropriate staff or department. Performs a variety of clerical and administrative tasks while supporting hospital operations and maintaining compliance with HIPAA guidelines.
Delivers excellent customer service in all guest and caller interactions
Performs clerical duties such as typing, filing, copying, and message taking
Facilitates the flow of information throughout the hospital in accordance with HIPAA regulations
Collaborates with the Business Development and Assessment departments during the patient assessment and admission process
Assists with obtaining patient vital signs upon request from the Assessment Department
Greet patients and guests upon arrival and ensure their comfort
Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers, and visitors in a prompt and courteous manner
Records and routes telephone and in-person messages accurately, completely, and promptly
Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc.
Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner
Routes incoming mail promptly and to the correct departments or individuals; maintains awareness of highly confidential and/or important documents received at the hospital (as assigned)
Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors
Assists Assessment and other departments as required
Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement
Able to maintain professionalism in a variety of stressful situations
May be required to work flexible hours and overtime

Requirements

• Copper Springs prefers applicants who have obtained a high school diploma or equivalent. A combination of education and relevant work experience may also be accepted.
• Valid driver’s license preferred.
• CPR and CPI certified within 30 days of employment.

Nice To Haves

• Previous clerical and customer service experience preferred.

Responsibilities

• Provides front-line support by greeting guests and managing incoming calls, ensuring individuals are directed to the appropriate staff or department.
• Performs a variety of clerical and administrative tasks while supporting hospital operations and maintaining compliance with HIPAA guidelines.
• Delivers excellent customer service in all guest and caller interactions
• Performs clerical duties such as typing, filing, copying, and message taking
• Facilitates the flow of information throughout the hospital in accordance with HIPAA regulations
• Collaborates with the Business Development and Assessment departments during the patient assessment and admission process
• Assists with obtaining patient vital signs upon request from the Assessment Department
• Greet patients and guests upon arrival and ensure their comfort
• Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers, and visitors in a prompt and courteous manner
• Records and routes telephone and in-person messages accurately, completely, and promptly
• Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc.
• Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner
• Routes incoming mail promptly and to the correct departments or individuals; maintains awareness of highly confidential and/or important documents received at the hospital (as assigned)
• Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors
• Assists Assessment and other departments as required
• Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement
• Able to maintain professionalism in a variety of stressful situations
• May be required to work flexible hours and overtime

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off
• Income-protection programs, such as life, accident, critical-injury insurance, short-and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED