SHI - Receptionist

Sealaska/Woocheen Family of Businesses•Juneau, AK

2d•Onsite

About The Position

The Sealaska Heritage Institute (SHI) receptionist provides general office support with a variety of clerical activities and related tasks. The position is responsible for answering incoming calls, directing calls to the appropriate associates, distributing mail, and performing additional clerical duties. This position also provides support to the scholarship program and other programs as time permits.

Requirements

Strong customer service and interpersonal skills
Excellent attention to detail and organizational skills
Ability to handle multiple tasks simultaneously
Discretion with handling confidential or sensitive information
Flexibility; must be able to work independently or as part of a team
Communication proficiency; able to communicate professionally through verbal and written communication
Collaboration skills
Strong computer skills using Microsoft Office products
Able to perpetuate the mission of SHI to all visitors and clients
High school diploma or GED
One year of similar office experience

Responsibilities

Represents SHI in a positive manner through professional attire and communication, consistent timeliness and attendance, and cultural awareness and sensitivity.
Answers telephone calls and directs callers to the appropriate person; transfers callers to voicemail when the person is unavailable.
Greets and directs visitors to SHI.
Receives and forwards messages for SHI staff.
Provides callers with information, such as SHI address, directions to SHI, SHI fax numbers, SHI website, and other related information.
Receives, sorts, and forwards incoming mail; maintains and routes publications.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
Assists in the ordering, receiving, stocking, and distribution of office supplies.
Maintains order and tidiness of copy/mail room.
Assists with other related clerical duties, such as photocopying, faxing, filing, and collating documents.
Assists scholarships with scholarship program through answering questions, sending letters, mailing checks, and other duties.
Assists with travel and accommodation arrangements.
Other duties as assigned.