Receptionist

UMI Stone/Opustone•Fort Lauderdale, FL

34d•Onsite

About The Position

The Receptionist is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently.

Requirements

High School Diploma or GED required.
Proven experience in the construction industry.
Previous experience in receptionist or customer service role.
Effective communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Positive attitude, self-motivated, and dedicated to providing exceptional customer service.
Basic computer skills using Microsoft Office Suite (Word, Excel, Outlook, etc....).

Nice To Haves

4 to 6 years’ additional education or training in office administration or customer service.
Previous distribution center experience in receptionist or customer service role.

Responsibilities

Greet visitors, clients, and employees as they arrive at the distribution center in a courteous and professional manner.
Answer phone calls, take messages, and redirect calls to appropriate individuals or departments as needed.
Manage the reception area, ensuring it is clean, organized, and always welcoming.
Assist customers with inquiries regarding slab availability, pricing, and product information.
Provide guidance to customers on navigating the distribution center and locating specific slabs or materials.
Address customer concerns or complaints promptly and escalate issues to the appropriate department or manager when necessary.
Schedule appointments for customers to view slabs, meet with sales representatives, or discuss project requirements.
Coordinate appointment times with customers and sales team members to ensure availability and accommodate scheduling preferences.
Maintain an organized calendar of appointments and notify relevant parties of any changes or cancellations.
Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
Process paperwork related to slab orders, invoices, and payments accurately and efficiently.
Update and maintain customer records, contact information, and other relevant data in the company's database or CRM system.
Assist with inventory management tasks, including receiving and inspecting incoming slabs, tagging and labeling inventory, and updating inventory records.
Collaborate with warehouse staff to ensure accurate inventory counts and efficient organization of slabs within the distribution center.
Monitor access to the distribution center and ensure that all visitors sign in and receive appropriate identification badges.
Adhere to safety protocols and procedures, including maintaining a clean and hazard-free reception area.
Report any safety or security concerns to management immediately.