Receptionist

GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC•Lawrence, MA

2d•$18 - $18•Onsite

About The Position

The Receptionist is responsible for answering the telephones, assisting clients walking into the office, with program information, informing clients of information required for appointments, reviewing information for appointments, photocopying, and keeping track of clients in emergency situations. Open, date stamp, scan, sort mail/faxes between intake workers, and different heating sources, when needed making file folders and filing applications, assist in clerical duties in the daily operation of the program and perform general duties as required. Employee may be scheduled for alternative hours on Thursday evenings and Saturdays.

Requirements

High School Diploma or GED Required.
Must be people oriented, have good interpersonal and telephone manners, verbal and written communication skills.
Must have some experience in general office procedures.
Ability to learn and perform all program operations.
Bilingual (English/Spanish) required.
Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
Work as needed, alternative hours on Thursdays and Saturdays
Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Nice To Haves

Experience in social service area preferred.

Responsibilities

Interviewing new clients prior to their appointment.
Reviewing applications to determine if any mistakes have been made or information is needed.
Making sure all documentation has been date stamped.
Matching documentation that comes in the mail/ fax to intake worker.
Filing applications, verifications as needed.
Sending outgoing mailings follow up appointment forms with reminder time, date, and required documentation for scheduled appointment.
Answer telephones
Assisting clients with making appointments, and program information, informing clients of information required for appointments, reviewing information for appointments.
Date stamp all mail and faxes.
Sorting and filing mail, faxes to intake worker.
Other duties as assigned based on the needs of the program.