Receptionist - Groves

CenterWell • Mesa, AZ

10d • Onsite

About The Position

Become a part of our caring community and help us put health first Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At CenterWell, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CenterWell, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. The Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Desk Specialist performs basic administrative/ clerical/ operational/ customer support/ computational tasks. Typically works on routine and patterned assignments. CenterWell is seeking a dedicated, compassionate, and experienced – Float Front Desk Specialist - who is interested in growing with the company and being a part of something great! Location: CenterWell Senior Primary Care office located at: 63 North Greenfield Road, Mesa, AZ 85205 About CenterWell Senior Primary Care: CenterWell Senior Primary Care, a subsidiary of Humana Inc., is Humana's primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Arizona, Nevada, North Carolina, South Carolina, Georgia, Kentucky and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health. Front Desk Specialist Role Overview: Greet patients Register patients according to established protocols Assist patients to complete all necessary forms and documentation including medical insurance Ensure patient information is accurate including billing information Inform patients of medical office procedures and policy Maintain and manage patient records Move patients through appointments as scheduled Schedule visit transportation when required Answer incoming calls and deal with inquiries Transfer calls as required Schedule patient appointments Collect co-pays and payments Report statistics as required` Schedule hospital admissions, tests, scans and outside appointments for patients Obtain external medical reports as required by medical professionals Respond and comply to requests for information Deal with incoming and outgoing mail Complete other clerical duties as assigned Maintain stock of forms and office supplies Ensure reception area is well maintained, neat and clean Offer and provide tours of the center when needed Safeguard patient privacy and confidentiality Use your skills to make an impact

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Schedule visit transportation when required
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments
• Report statistics as required`
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Deal with incoming and outgoing mail
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Offer and provide tours of the center when needed
• Safeguard patient privacy and confidentiality
• Use your skills to make an impact

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED