RECEPTIONIST

Compass Group•New York, NY

25d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, Rapport does not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Receptionist Level I is responsible for providing premier, white-glove level of professional service when answering incoming telephone calls, processing requests for taxi reservations and document transmissions, and conveying a prompt, confident welcome for a moderate volume of visitors.

Requirements

High School Diploma or equivalent
Ability to communicate in a clear and professional manner.
2 to 4 years of relevant experience.
Strong telephone etiquette and customer service abilities.
Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing.
Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments.
Demonstrate enthusiasm and attentiveness.
Basic knowledge of MS Outlook and Word.
Ability to type 30 wpm.
Basic math skills.

Nice To Haves

Associate degree in business or communications
Professional certification in customer service or administration
Experience in a law firm environment.
Basic knowledge of MS Excel and PowerPoint.
Ability to type 50 wpm.

Responsibilities

Answer up to 50 incoming telephone lines per day in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests.
Assist with placing international calls and conference calls.
Welcome clients with exceptional service, assess the purpose of visit, and escort them to their designated conference rooms or other meeting areas, while consistently upholding a high standard of professionalism and courtesy.
Actively monitor the event management system (EMS) software to stay informed of real-time conference room activity, ensuring timely communication and updates are provided to Conference Services upon request.
Identify Partners and Directors by name and facial recognition to provide them with immediate responses and updates.
Update arrival and departure information for visitors in the Escort Register.
Transmit faxes, monitor incoming fax queues, and ensure timely routing of faxes to the appropriate recipients.
Troubleshoot and test fax transmissions for various locations.
Process car service requests for visitors and staff, issuing confirmation emails to requesters.
Responsibilities include monitoring flight arrival statuses and ensuring timely dispatch of vendor’s vehicles to meet passengers.
A quality control (QC) taxi operator serves as both a backup and accuracy checker, sharing full responsibility with the primary operator for the accurate review and coordination of transportation services.
Monitor taxi progress via the dispatch system to ensure timely arrivals at correct locations and communicate changes as necessary.
Enter NY visiting office reservations on EMS and Home Page; issue confirmation emails.
Follow daily assignment schedule to ensure reception coverage across multiple floors.
Perform other duties as assigned.