Receptionist Part-Time

Legacy Funeral Group, LLC•Baton Rouge, LA

10h•Onsite

About The Position

The part-time receptionist serves as the primary point of contact for the company with the public, interacting with client families both on the telephone and in person. This role requires a courteous, professional, and helpful demeanor. The receptionist will also provide essential administrative support to families, funeral directors, managers, and co-workers.

Requirements

High School Diploma or Equivalent
Two (2) years of administrative support experience
Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner
Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects
Works with other departments as needed
Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
Communicates in a timely and effective manner with manager
Proactively contributes to group objectives; volunteers to help others as needed
Ability to interface well with personnel at all levels

Nice To Haves

Multi-Line Phone use is a plus

Responsibilities

Demonstrate trust, compassion, and empathy in performing all aspects of position.
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with families, co-workers and management.
Provide first point of contact with the public. Answer telephones in a professional manner; greet families and ensure their comfort.
Responsible for ensuring the funeral home is “family ready” at any given time.
Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
Be a conduit of information in and out of the funeral home.
Responsible for ensuring appropriate office supplies are on hand.
Assist in the administrative side of completing, checking for accuracy, and filing of the necessary forms and documents associated with death, including insurance, social security, military, death certificates, etc.
Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos etc.
Remain current with all technology the company provides to enhance job efficiency.
May be primary person responsible for scheduling support staff for services.
May also serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, family needs, special requests, meetings, and special events, etc.
Other business-related duties as assigned.
Assistance with daytime funeral and memorial services may be required.
Assistance with setting up equipment for services and visitations, tables, table cloths, coffee/water/refreshments, family display items, etc.