CenterWell-posted 7 days ago
$38,000 - $45,800/Yr
Full-time • Entry Level
Palm Coast, FL

Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. As the Receptionist , you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

  • Answer phone calls utilizing a multi‐line telephone system.
  • Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
  • Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
  • Resolve patient issues through independent problem solving and with a goal of first call.
  • 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
  • Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
  • Excellent customer service and phone etiquette.
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
  • Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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