Receptionist

Harwood Lloyd, LLP•Hackensack, NJ

53d•Onsite

About The Position

As a Receptionist, you will be responsible for our Reception area. This role is client facing, and requires excellent customer service, time management, multitasking, and organization. You will greet all visitors, manage our in office calendar & incoming emails, support attorneys & staff with clerical and administrative request, and uphold firm policies, and client confidentiality, and professional standards. We are looking for someone who is detail-oriented and well organized, as our firm is constantly growing. Your positive, can-do attitude makes you a joy to work with for both clients and staff alike. While you are organized and love the satisfaction of getting things done, you are also a people person and enjoy interacting with colleagues throughout your workday. Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients.

Requirements

High school diploma or equivalent required; associate's degree or college coursework preferred
2-5+ years of experience in a receptionist, front desk, or administrative role, preferably in a law firm or professional services environment
Demonstrated customer service and client-facing experience in a professional office setting
Experience operating a multi-line switchboard and managing phone coverage
Familiarity with legal office procedures (client intake, attorney scheduling, confidentiality protocols) preferred
Strong verbal and written communication skills
Professional demeanor, polished appearance, and excellent interpersonal skills
Strong organizational skills with attention to detail and the ability to multitask
Proficiency in Microsoft Office (Outlook, Word, Excel) and office equipment (copiers, scanners, phone systems)
Ability to handle sensitive and confidential information with discretion
Are you able to prioritize tasks effectively?
Can you function under pressure from deadlines?
Do you have excellent communication skills?
Are you flexible and resilient in an ever-evolving atmosphere?
Do you exhibit sound judgment?
Can you maintain strict confidentiality?

Responsibilities

Greet and assist clients, visitors, and vendors in a professional and courteous manner; manage client sign in sheet; and announce every visitor.
Manage a multi-line switchboard and direct incoming calls to attorneys and staff accurately and efficiently
Manage the receptionist email account, and voicemail box.
Provide general information to callers while maintaining confidentiality and professionalism
Maintain the reception area, conference rooms, and visitor log
Coordinate conference room scheduling and manage meeting logistics as needed
Receive, sort, and distribute mail, packages, and deliveries
Assist with administrative tasks such as scanning, copying, filing, and data entry
Monitor office supplies and coordinate replenishment for front office needs
Keep the Reception area tidy, and ensure a clean and welcoming presentation.