Receptionist ORR

Talent at Upbring•Brownsville, TX

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve . Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in Action The Receptionist is responsible for greeting and assisting all visitors, answering, and directing calls to the appropriate department or department staff, and providing administrative support for the facility or department in a friendly , courteous and professional manner.

Requirements

Must be 21 years of age or older per licensing requirements
One ( 1 ) year previous receptionist experience
Ability to work in a fast-paced environment, while maintaining excellent customer service skills
Able to communicate in person and by telephone in a friendly and welcoming manner
Strong organizational and time management skills with the demonstrated ability to complete tasks in a timely manner and pay close attention to detail; ability to prioritize assigned tasks
Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
Basic skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
R equired experience, education, and technical or soft skills

Nice To Haves

2 years’ previous receptionist experience
Bilingual in English and Spanish (based on service area and/or population)

Responsibilities

Welcom e, greet and a ssist visitors in a courteous and professional manner .
Allow visitors to wait in the lobby area until an escort is available
P rovide and retrieve visitor badges and notify department or program staff of visitor arrivals
Maintain logs for visitors and staff .
Issue badges and vests for New Employee Orientation (NEO) ; a ssig n parking permits and door keycards to staff as
Answer multiple phone lines and direct calls to the appropriate department or individual and/ or take a message when deemed appropriate ; s creen phone calls to ensure the caller’s questions or concerns are properly answered
Maintain and check the general program voicemail and forward calls to appropriate department or individual s
Serve as a point of contact to assist with copier/printer / l aminating documents
Maintain an appropriate level of supply inventory and organize office supplies as needed
Stock paper in copiers and shelves for easy access for staff
Ensure all incoming packages are organized while at the front desk until they are properly picked up ; s ort and distribute incoming mail; process outgoing mail and arrange for courier service as needed
Maintain program records to meet department and facility needs and compliance with regulatory requirements
Other duties and /or projects as assigned