Co-Lead Case Manager ORR

Upbring•Katy, TX

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. About our Children's Shelters Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos. Your Mission in Action The Co-Lead Case Manager will assist the Lead Case Manager with the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of unaccompanied children in accordance with agency policies, licensing, and funding standards and requirements, and other federal, state, CARF and local regulatory requirements. If needed, this position will carry an active caseload. All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.

Requirements

Masters’ degree in the behavioral sciences, human services, or social services fields AND at least one (1) year progressive employment experience that demonstrates supervisory and case management experience
OR
Bachelor’s degree in the behavioral sciences, human services, or social services fields AND at least two (2) years of progressive employment experience that demonstrates supervisory and case management experience
Must be 21 years of age or older per licensing requirements
Ability to establish rapport, trust, and boundaries with children, parents, and families
Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
The ability to apply compassion and empathy, while dealing with stressful and difficult situations
The ability to work independently and collaboratively within a group
Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors
Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
Strong organizational and time management skills with the ability to monitor the case management department’s heavy caseload and meet deadlines
Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat (PDF)
Bilingual (English and Spanish based on service area and service population)

Nice To Haves

Previous experience in ORR Case Management
LMSW, LPC, LCSW, or LMFT

Responsibilities

Review and monitor the family reunification packets, intake/eligibility, verification, assessment, and approval process for incoming unaccompanied children; assist with the interview process of unaccompanied children to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services
Participate in planning, coordinating, implementing, and evaluating updated/revised ORR Policy and Procedures with case management department
Maintain an active caseload if needed and provide case management services that meet the needs of the unaccompanied children and are in accordance with agency policies, licensing and funding standards and requirements, and other federal, state, CARF, HIPPA, and local regulatory requirements
Collaborate with Lead Case manager in ensuring the completion of all necessary paperwork and documentation within the allotted timeframes of all unaccompanied children’s placement intake and discharge procedures
Collaborate with Lead Case Manager to maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet agency requirements, licensing and funding standards and guidelines, and other regulatory requirements
Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance with licensing and funding standards and other regulatory requirements
Work closely with the Lead Case Manager interdisciplinary team to develop, monitor, manage, and evaluate individual treatment and behavior plans.
Collaborate with the supervision of case managers working together, communicating, and managing with consistency
Collaboratively work with the shelter departments to ensure and monitor the completion of all necessary assessments are completed in a timely manner per ORR Policy and Procedures
Other duties and projects as assigned
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods