Receptionist

Heritage Auctions•Beverly Hills, CA

1h•$20 - $22•Onsite

About The Position

Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect. ROLE SUMMARY: Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.

Requirements

A high school diploma is required
Must have 2+ years of experience in customer service
Proficiency in Microsoft applications, specifically Outlook and Excel
Must have excellent phone presence and interpersonal skills
Must have a positive attitude with exceptional client service skills
Ability to multitask and pay great attention to detail
Ability to work well with others
Willingness to learn

Nice To Haves

Prior receptionist or customer service experience preferred
Multi-lingual is a plus

Responsibilities

Promptly and courteously answer incoming calls and forward them to the appropriate department.
Handling all incoming lobby traffic, including greeting and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
Ensuring the lobby is always presentable.
Manage all phone calls and payments in an accurate, timely, and courteous manner.
Meticulously document all phone calls into the client database system.
Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly.
Process payments, including documentation of all payment information into our client database system with great attention to detail.
Manage client catalog orders and incoming auction bids.
Work extended hours and weekends (during auction season).