Receptionist

Rogers Behavioral Health•Oconomowoc, WI

2d•Onsite

About The Position

Under the direction of the Director of Telecommunications, the Receptionist operates the hospital’s telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed. Departmental: Operate the hospital’s phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed. Greet and manage visitors according to hospital policy. Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy. Assist with the hospital’s emergency code situations as directed, including emergency paging. Provide miscellaneous services at the reception desk. Monitor sign-out of hospital vehicles according to policy. Balance the cash register. Secure patient valuables according to policy. Log parcels for shipping, as directed. Maintain the key log. Provide other services, as directed. Hospital Promote department goals and the mission of Rogers Memorial Hospital. Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations. Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed. Project a professional image by wearing appropriate, professional attire per the Hospital’s dress code policy. Demonstrate positive, calm, professional, and effective communication skills. Demonstrate punctuality, preparedness, and good organizational ability. Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner. Fulfill all Human Resources and Infection Control requirements. Additional Job Description: Education/Training Requirements: High school diploma or GED required. Six (6) months of clerical or business training or receptionist experience, or equivalent, is required. Tuesday-Friday and every other weekend (2:00-9:00 PM) With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com) ABOUT ROGERS BEHAVIORAL HEALTH: Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org. EOE/MFDV Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)

Requirements

High school diploma or GED required.
Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

Responsibilities

Operate the hospital’s phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information.
Take and process messages for intake, as directed.
Greet and manage visitors according to hospital policy.
Coordinate requests for information and services as appropriate.
Facilitate communication between departments and staff as needed.
Make announcements using the overhead paging system as directed and according to policy.
Assist with the hospital’s emergency code situations as directed, including emergency paging.
Provide miscellaneous services at the reception desk.
Monitor sign-out of hospital vehicles according to policy.
Balance the cash register.
Secure patient valuables according to policy.
Log parcels for shipping, as directed.
Maintain the key log.
Provide other services, as directed.
Promote department goals and the mission of Rogers Memorial Hospital.
Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
Project a professional image by wearing appropriate, professional attire per the Hospital’s dress code policy.
Demonstrate positive, calm, professional, and effective communication skills.
Demonstrate punctuality, preparedness, and good organizational ability.
Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
Fulfill all Human Resources and Infection Control requirements.