Receptionist - Urgent Care East Vineland

Inspira Health•Vineland, NJ

12h•Onsite

About The Position

A nonexempt, clerical position that supports the daily activities of the medical offices including greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task for response by medical personnel. Coordinates reminder calls to all patients scheduled the following business day as needed. Schedules patient studies recommended by provider(s). Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

Requirements

High school diploma or GED equivalent.
Knowledge of medical terminology and organization services.
Knowledge of individual responsibilities to accurately direct callers.
Ability to use multi-line phone system, including transferring calls and paging.
Ability to understand patients and communicate clearly to patients in the practice or on the phone.

Nice To Haves

One year of experience in customer service or reception.
Experience in a medical practice or health care environment.
Completion of Medical Terminology Course.

Responsibilities

Support the daily activities of the medical offices.
Greet patients in a prompt, courteous, and professional manner.
Provide telephone coverage.
Schedule appointments.
Perform patient registration.
Handle insurance eligibility and patient referrals.
Answer telephone calls in a prompt, courteous, and professional manner.
Appropriately address calls by responding to inquiries or transferring to appropriate personnel.
Initiate triage tasks for response by medical personnel.
Coordinate reminder calls to all patients scheduled the following business day as needed.
Schedule patient studies recommended by provider(s).
Greet and direct patients and visitors.
Coordinate referrals for patients through insurance and physician offices.
Collect payments from patients.
Reconcile daily cash reports.
Route calls appropriately, offering voice mail, paging, or redirection of calls as needed.
Screen solicitors for relevance to organization needs.
Explain financial requirements to the patients or responsible parties and collect copays as required.
Elicit appropriate information to route calls to the appropriate person.
Prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly direct calls.