Receptionist- Full Time

Franklin Medical Center•Newellton, LA

About The Position

Under the direction of the Rural Health Clinic Supervisor and/or Director the clinic receptionist is responsible for providing professional customer service, obtaining and verifying patient demographics and insurance information, and scheduling patient appointments in an efficient manner, in accordance with established policies and procedures.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills
Ability to read and write effectively
Ability to multitask and manage time effectively when completing several tasks at once
Strong organizational skills
Maintain confidentiality of patient and company information
Strong customer service skills
Familiar with medical terminology
Proficient with computers and ability to learn computer software

Nice To Haves

One year of experience in a medical office setting, medical insurance verification, and/or electronic medical records is preferred.

Responsibilities

Serves as the primary point of contact for patients
Greets patients in a polite, prompt, helpful, and professional manner and provides any necessary instructions/directions
Answers, screens, and forwards incoming calls in a courteous and professional manner
Records messages and forwards to proper personnel.
Provides basic and accurate information in-person and/or electronically (e.g. phone, email, etc.)
Schedules, coordinates, and reschedules patient appointments, as needed, including return/follow-up visits, consultations, and referrals
Maintains and updates scheduling information on provider schedules to ensure that patients are scheduled accurately
Works in conjunction with nurses and providers to accommodate scheduling requests
Compiles, processes, and maintains medical records of all clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements
Reviews all patient forms for accuracy and completion according to office policies
Scans patient results, forms, information, etc. into the electronic system accurately in accordance with established clinic procedures
Accurately obtain and verify patient health insurance information and ensure eligibility and proper billing
Collects and process patient copays and deductibles accurately at the time of service in accordance with clinic policies
Follows opening and closing procedures according to clinic guidelines
Maintains a clean, organized, and sanitary front desk and waiting area to ensure a safe, professional, and welcoming environment for patients and staff
Monitor and maintain front office equipment to ensure proper functionality and promptly report or resolve any issues
Floats to other Rural Health Clinics as needed
Performs other duties as assigned.