Receptionist Part Time

Woody Anderson Ford•Huntsville, AL

1d•$18•Onsite

About The Position

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. What We Offer Work Hours are: Monday - Friday 4pm until 7pm, and Saturday 3pm until 7pm $18/hour, Part Time 401(k) Savings Plan with Employer Match Closed on Sundays Paid Training Work-Life Balance Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Custom and Competitive Wage Plans Responsibilities Customer Service & Front-Desk Operations Always maintain a professional personal appearance and demeanor Greet, welcome, and direct showroom visitors promptly and courteously Notify appropriate dealership personnel of visitor arrival Engage guests by answering general inquiries or directing them to the appropriate department Actively listen to customer needs and project a sincere, positive attitude Maintain the reception area and showroom in a clean, organized, and safe condition Ensure refreshments and customer amenities are stocked and presentable Telephone & Communication Management Operate the dealership’s telecommunications system according to established guidelines Handle incoming calls using professional telephone etiquette Place callers on hold only when necessary, following established procedures and time frames Transfer calls accurately, ensuring proper introductions and minimizing customer frustration Provide clear, accurate information to callers with general inquiries Take complete, legible, and accurate messages using dealership message pads Relay urgent messages immediately and non-urgent messages within two (2) hours Security, Systems & Administrative Support Maintain awareness of the showroom’s security and telecommunications systems Assist guests by referencing employee and department directories Perform administrative duties as assigned to support dealership operations Contribute to a team-oriented environment by assisting coworkers as needed Qualifications High school diploma or equivalent required Minimum of one (1) year of receptionist or front-desk experience Minimum of one (1) year of customer service experience Strong verbal communication, listening, and interpersonal skills Outgoing, positive personality with a customer-focused mindset Ability to remain professional, calm, and courteous in high-volume or stressful situations Strong organizational skills and attention to detail Punctual and reliable attendance Technical Skills Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to type and utilize computer systems and multi-line phone systems Ability to read, comprehend, and follow instructions accurately We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

High school diploma or equivalent required
Minimum of one (1) year of receptionist or front-desk experience
Minimum of one (1) year of customer service experience
Strong verbal communication, listening, and interpersonal skills
Outgoing, positive personality with a customer-focused mindset
Ability to remain professional, calm, and courteous in high-volume or stressful situations
Strong organizational skills and attention to detail
Punctual and reliable attendance
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to type and utilize computer systems and multi-line phone systems
Ability to read, comprehend, and follow instructions accurately

Responsibilities

Customer Service & Front-Desk Operations
Always maintain a professional personal appearance and demeanor
Greet, welcome, and direct showroom visitors promptly and courteously
Notify appropriate dealership personnel of visitor arrival
Engage guests by answering general inquiries or directing them to the appropriate department
Actively listen to customer needs and project a sincere, positive attitude
Maintain the reception area and showroom in a clean, organized, and safe condition
Ensure refreshments and customer amenities are stocked and presentable
Telephone & Communication Management
Operate the dealership’s telecommunications system according to established guidelines
Handle incoming calls using professional telephone etiquette
Place callers on hold only when necessary, following established procedures and time frames
Transfer calls accurately, ensuring proper introductions and minimizing customer frustration
Provide clear, accurate information to callers with general inquiries
Take complete, legible, and accurate messages using dealership message pads
Relay urgent messages immediately and non-urgent messages within two (2) hours
Security, Systems & Administrative Support
Maintain awareness of the showroom’s security and telecommunications systems
Assist guests by referencing employee and department directories
Perform administrative duties as assigned to support dealership operations
Contribute to a team-oriented environment by assisting coworkers as needed