Receptionist Part Time

Woody Anderson Ford•Huntsville, AL

15h•$18•Onsite

About The Position

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

Requirements

High school diploma or equivalent required
Minimum of one (1) year of receptionist or front-desk experience
Minimum of one (1) year of customer service experience
Strong verbal communication, listening, and interpersonal skills
Outgoing, positive personality with a customer-focused mindset
Ability to remain professional, calm, and courteous in high-volume or stressful situations
Strong organizational skills and attention to detail
Punctual and reliable attendance
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to type and utilize computer systems and multi-line phone systems
Ability to read, comprehend, and follow instructions accurately

Responsibilities

Always maintain a professional personal appearance and demeanor
Greet, welcome, and direct showroom visitors promptly and courteously
Notify appropriate dealership personnel of visitor arrival
Engage guests by answering general inquiries or directing them to the appropriate department
Actively listen to customer needs and project a sincere, positive attitude
Maintain the reception area and showroom in a clean, organized, and safe condition
Ensure refreshments and customer amenities are stocked and presentable
Operate the dealership’s telecommunications system according to established guidelines
Handle incoming calls using professional telephone etiquette
Place callers on hold only when necessary, following established procedures and time frames
Transfer calls accurately, ensuring proper introductions and minimizing customer frustration
Provide clear, accurate information to callers with general inquiries
Take complete, legible, and accurate messages using dealership message pads
Relay urgent messages immediately and non-urgent messages within two (2) hours
Maintain awareness of the showroom’s security and telecommunications systems
Assist guests by referencing employee and department directories
Perform administrative duties as assigned to support dealership operations
Contribute to a team-oriented environment by assisting coworkers as needed