Receptionist

Worcester Community Action Council Inc • Worcester, MA

1d • Onsite

About The Position

The Receptionist plays a vital role in delivering excellent customer service and representing Worcester Community Action Council in a professional and welcoming manner. This position serves as the first point of contact for clients, community members, agency partners, and the general public and directing them appropriately.

Requirements

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/ reception desk experience required. Experience assisting people in person preferred.
• Strong communication skills to include listening, speaking, and writing.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in English and Spanish or other languages a plus.
• Proficient in Microsoft Office Suite. Ability to learn and operate agency equipment, software, and databases.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Self-directed, ability to work independently under general guidance.
• Ability to successfully complete a CORI/SORI review.
• The work environment consists of exposure to physical conditions typical of a normal office environment, including frequent operation of a computer, phone, printer, scanner, and copier. The job is performed while sitting, occasional standing, walking, or lifting/carrying deliveries up to 50 pounds. Physical ability to perform the essential job functions with reasonable accommodation.

Nice To Haves

• Experience assisting people in person preferred.
• Ability to speak and write in English and Spanish or other languages a plus.

Benefits

• WCAC provides on-the-job training and professional development opportunities.
• Excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan.
• Generous paid holiday calendar, vacation, personal and sick time.
• In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees