Receptionist Same Day Surgery

Banner Health•Tucson, AZ

1d•Onsite

About The Position

Banner – University Medical Center Tucson is currently seeking a Receptionist to join our Same Day Surgery unit. This entry-level position provides essential administrative and customer service support to our surgery unit, helping ensure an organized and efficient delivery of care. The Receptionist serves as a key point of contact, facilitating communication between physicians, nurses, patients, internal departments, and external partners POSITION SUMMARY This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.

Requirements

Must have good interpersonal communication and display compassion in stressful situations.
This position requires effective interpersonal communication skills and a friendly customer service attitude.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Additional related education and/or experience preferred.

Responsibilities

Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
May answer phones, transfer calls , take messages, and relay messages and information as needed.
May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
Performs functions within established parameters. Customers include patients, families, and the community at large.