Medical Clinic Receptionist - MD006

Native American Rehabilitation Assoc. of the NW•Portland, OR

1d•Onsite

About The Position

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. The Receptionist provides administrative support to the Wellness Center staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays; makes outreach calls to clients who need services; and performs other duties as assigned. This is a key role in which you will set the tone for the client’s visit and assist them with other needs. A warm, calm, service-oriented communication style is essential. Attention to detail and follow through are also critical.

Requirements

Either High School Diploma or General Educational Development (GED) certification required.
At least one year’s experience working in an office setting including operating a multi-line phone.
Ability to type 50 words per minute with accuracy.
Requires superior organizational, multi-tasking, and prioritization skills.
Effective written and oral communication skills.
Current CPR certification or ability to become certified within 30 days of hire. (The company will provide training.)
Exhibit professionalism and maintain healthy boundaries with clients and staff members.
Must pass a pre-employment or for cause drug tests.
Must pass criminal and DMV background checks.

Nice To Haves

Experience working within the Native American/Alaska Native community preferred
Experience in medical office setting and/or social service agency and familiarity with medical terminology preferred.
Experience working in an alcohol and drug addiction program preferred.
Understanding of 12-step philosophy preferred.
Experience working with Native American/ Alaska Native community is considered a plus.

Responsibilities

Greet clients and check them in for appointments, ensuring paperwork is complete and up to date.
Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes.
Answer multi-line phone system, direct calls, take messages.
Arrange transportation when needed for clients.
Schedule interpreters for clients as needed.
Schedule client appointments in the EHR, following scheduling guidelines and requirements.
Perform data entry and general office support as assigned.
Conduct outreach calls to clients who need to be scheduled for overdue or new services.
Participate in safety and security initiatives.
Communicate as needed with other departments across the organization.
Verify insurance coverage for clients.
Maintain full provider schedules and scrub schedule in advance to ensure preparedness for the visit.
Reconcile invoices for taxi fare, bus passes, and interpretation services.

Benefits

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC