Receptionist, Medical Clinic (Falmouth)

Cape Cod Healthcare•Falmouth, MA

22h•Onsite

About The Position

The Medical Clinic Receptionist is responsible for greeting and acknowledging patients, managing phone calls, and handling patient check-in and registration within the electronic medical record system. This role involves verifying demographic and insurance information, collecting co-pays, and preparing deposits. The receptionist schedules and reschedules appointments, maintains physician schedules, processes cancellations, and distributes mail. Additional duties include patient check-out, coordinating follow-up appointments and referrals, preparing associated forms, and maintaining patient records by scanning documents into the EMR. The position also requires referring billing inquiries, providing medical records information under established guidelines, and maintaining patient confidentiality in accordance with HIPAA regulations. The receptionist must ensure accurate administrative records, communicate effectively with staff and patients, maintain harmonious relations, adapt to changes, attend meetings, and be able to float to other MACC practices as needed.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent related work experience to the position
Strong communication and interpersonal skills

Nice To Haves

Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Experience in an office setting with at least 1 year experience preferred
Knowledge of various insurance authorization/referral requirements preferred
Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Greets and promptly acknowledges patients’ presence in the waiting room
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
Processes cancellations and no show appointments, and notifies clinician of change in schedule
Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
Prepare associated forms such as requisitions or referral forms with review of any prep required
Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
Refer patients with billing inquiries and/or payment questions to the billing office
Print and/or provide medical records information to outside agencies and physicians under established guidelines
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
Attends departmental meetings
Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
Ability to float to other MACC practices when required
Perform other work related duties and activities as assigned or requested