Receptionist

Fletcher Jones Management West•Irvine, CA

13d•$18 - $18

About The Position

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Receptionist to join our Business Development Center Team. The Receptionist acts as a communication link between the customer and our industry-leading Mercedes-Benz, Audi Porsche and Toyota dealerships. The Receptionist is responsible for answering and transferring a high-volume of inbound calls with professionalism and precision. We offer a professional work environment with many paths for advancement – being career minded is a must! At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

Requirements

Outstanding interpersonal and communication skills.
Previous experience in a call center, retail or customer service is preferred.

Responsibilities

Follow script and guidelines on each and every phone call.
Master Power Tracks and use appropriately.
Ensure phones are not left unattended during scheduled shift.
Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.