Receptionist (Part Time)

Williamsburg Landing•Williamsburg, VA

48d•$16

About The Position

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Part-Time Receptionist with excellent organizational, administrative, customer service, and communication skills to join our Assisted Living team. The Receptionist is responsible for presenting a positive image of Williamsburg Landing and maintaining professional relationships with residents, guests, management, and staff. This position will work 4 pm to 7 pm on one to two days per week (Monday through Friday), 10 am - 7 pm on occasional weekends (Saturday and Sunday), and have the ability to provide occasional coverage Monday through Friday 8 am to 4 pm. Base rate for this position starts at $15.50/hr and is commensurate with experience.

Requirements

High school diploma or GED, required
proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required
Excellent organizational, administrative, customer service and communication skills
ability to understand and respond appropriately to older adults with unique life issues
ability to handle a wide variety of tasks simultaneously
ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and tactful manner
ability to reach, bend, stoop, and lift up to 25 pounds is required when stocking the store and delivering packages

Nice To Haves

minimum of two (2) years’ experience in customer service or hospitality, preferred

Responsibilities

Greets residents and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
Schedules resident transportation as requested and forward medical appointments to administrative assistant
Ensures professional appearance of the main lobby and front desk
Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
Provides information on facilities, services, and events
Forwards requests for Facilities/handyman service appointments on behalf of residents
Assists residents with small clerical tasks such as addressing cards and envelopes, making photocopies, and retrieving mail
Stamps, sorts, and distributes mail and floral arrangements; redirects improperly addressed mail; delivers packages
Communicates work orders to Facilities Management
Manages the store in Assisted Living, ensuring inventory is maintained, items are charged correctly, and ensures sales are balanced at end of the shift
Assists in training receptionists and provides coverage for other receptionists as needed
Assists other departments with clerical requests and/or projects as time permits
Performs other duties as assigned