Receptionist

Great Clips•Naperville, IL

45d

About The Position

Great Clips relies on a team approach to ensure a great experience, beginning from the moment of check in to the salon until the customer has concluded their service. The actions below will ensure the customer will return to the salon again and again. The RICHARD LYNN company was founded with the belief that together we can do anything. We strive to create an environment that inspires grace, trust and a deep respect for each other. We believe in working together as a family and always supporting each other through the tough times. As our company continues to grow these values fuel our growth and truly are the cornerstone that guides us. What are salon owners looking for in a great Receptionist? Sounds good, right? Then the salon owner wants to hear from you! Do what you love doing with a great brand. Join a Great Clips salon team today.

Requirements

Commitment to work a flexible schedule, including peak times
Dedication to great customer service
Ability to work in a fast-paced environment
Ability to efficiently and effectively resolve customer issues

Responsibilities

Warmly greet customers
Communicate and educate the customer on Great Clips processes, Online Check-in and the Wait Time Monitor
Process transactions and issue receipts
General knowledge of retail products and the ability to make recommendation
Manage the flow of customers between check in and the service
Maintain cleanliness and sanitation of the front desk and lobby area
Manage answering phone
Inform customers about services
Update customer records with contact information
Assist stylists in maintaining salon cleanliness and sanitation