Receptionist

SPS-North America•New York, NY

6h•$33 - $33•Onsite

About The Position

SPS Global is seeking a professional and service-driven Receptionist to support on-site operations in New York, NY. This role combines front desk management with hospitality and office services support to ensure a seamless workplace experience for employees, clients, and visitors. For this role, SPS Global is seeking someone with solid experience—not someone fresh out of school, but a candidate who has worked as a receptionist, ideally in a conference center or similar environment. Financial industry experience is a plus; at the very least, they should be familiar with financial terminology and comfortable in a professional, fast-paced setting. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Requirements

High School Diploma or equivalent
1–3 years of experience in reception, administrative, hospitality, or concierge roles
Strong interpersonal and communication skills, able to work across departments (catering, AV, facilities, security, etc.) and coordinate both internal and external meetings.
Experience managing access and security for guests and visitors.
Administrative experience is a plus.
A commitment to building a career with us—not just looking for a short-term role, but someone who wants to grow within Apollo /SPS.

Nice To Haves

Experience supporting hospitality or corporate meeting environments
Experience with badge systems or visitor management platforms

Responsibilities

Provide 5-star customer service to employees, clients, and visitors
Answer and route incoming calls professionally and efficiently
Greet visitors, log them into the system, and ensure compliance with corporate policies (including NDA requirements)
Activate temporary badges, manage access cards, and escalate security concerns when necessary
Maintain a neat, organized, and professional front desk area
Train backup personnel on front desk procedures and policies
Stock and inventory food and beverages for meetings and events
Replenish barista, pantry, kitchen, and conference room areas
Set up and break down conference rooms for meetings and onsite events
Order catering and assist with meeting coordination logistics
Ensure hospitality areas remain clean, organized, and presentation-ready
Assist with sorting and distributing mail
Receive and track packages; notify employees of deliveries
Provide mail and office services coverage as needed
Monitor office supplies and assist with light administrative support
Perform minor facility support tasks and light cleaning as required
Build professional relationships with clients and internal teams
Maintain professionalism and composure when handling sensitive situations
Proactively seek additional tasks during downtime
Support cross-functional office services operations as needed