Receptionist - Wooflands McMurray

Nemacolin Career•McMurray, PA

2d•Onsite

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected ” … You have just come across the career opportunity where entertainment and excitement ARE the job description. We’re looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays.

Requirements

Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out.
Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession.
Prior customer service experience required
Appropriate phone etiquette required.
Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment.
Candidate must be able to speak English.
Candidate must have high energy level
In good physical condition.
Must be able to sit or stand for long hours
Must be able to lift 40 lbs.
Candidate must be able to speak English.

Nice To Haves

Prior desk experience and/or basic computer skills preferred.
Sales experience preferred.
Prior knowledge of pet breeds and experience with pet grooming requirements preferred.

Responsibilities

Welcome guests to the Wooflands!
Facilitate daily activities, group programs, opening and closing procedures
Administrative tasks such as filing, data entry, etc.
Provide guests with Lodging, Daycare, Grooming and Training information.
Ensure that pets have required vaccines.
Communicate with Vet Clinic for lodging pet appointments.
Collect daily stats and complete cash handling / bank operations
Determine guest status and inform service provider of their arrival.
Handle all calls promptly and courteously, providing accurate information.
Post all charges following Accounting procedures.
Run closing reports and balance bank at end of shift.
Sell retail products and assist in monthly inventory.
Assist in reaching budget/sales goals through upgrading or upselling services.
Maintain accurate status of each guest in-house.
Inform supervisor of any front desk problems or questions.
Insure that guests are billed correctly.
Follow through with gift certificate, and special promotion redemption.
Collect payment on all services and post to the correct account and service.
Audit daily accounting activities.
Book all grooming and daycare appointments.
Keep Front Desk organized and neat at all times.
Review and keep up-to-date on all department and resort memos.
Keep Lobby area clean and tidy.
Deliver messages as required.
Schedule includes day, evening, weekends, and holidays

Benefits

An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry.
Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days!
Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months!
Receive a third award of $500.00 when an associate continues their employment for 1 year (rewards not applicable for rehires)!
Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!
Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing.
Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.
Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.
84 Lumber - 17 % (associate must pay to haul).