Receptionist - EngageMED

EngageMED Inc • North Little Rock, AR

7h • Onsite

About The Position

Receptionist

Department: Administrative Support
Reports To: Clinic Manager
FLSA Status: Non-Exempt
Location: Multiple Clinics | Central Arkansas Region

Join the EngageMED Team
EngageMED is expanding! We are seeking professional and enthusiastic Receptionists to serve as the face of our organization across several locations in Central Arkansas. As the first point of contact for our patients and partners, you will play a vital role in creating a welcoming environment that reflects our commitment to service and excellence.

I. Job Summary
The Receptionist is a key professional responsible for managing the front desk and performing essential clerical tasks to support daily clinic operations. This role serves as the first impression of EngageMED, requiring a personable multitasker who can balance administrative efficiency with exceptional patient service. The ideal candidate is resourceful, highly organized, and committed to maintaining a secure, professional, and welcoming environment.

II. Key Responsibilities
Visitor Coordination & Guest Relations
Professional Greeting: Welcome visitors, patients, and vendors in a friendly and professional manner, ensuring a positive first impression.
Visitor Security: Maintain office security by monitoring the logbook, issuing visitor badges, and notifying appropriate staff of guest arrivals.
Inquiry Management: Respond to internal and external inquiries promptly, providing accurate information and directing individuals to the appropriate resources.
Communication & Administrative Support
Telecommunications: Manage the switchboard by answering, screening, and directing phone calls to the appropriate team members.
Office Logistics: Receive and distribute mail and deliveries; maintain a clean, organized, and professional reception area.
Administrative Assistance: Perform data entry, filing, and general administrative tasks as requested by clinic leadership.
Operational Readiness: Manage the opening and closing of the facility by locking/unlocking doors during designated business hours.
Confidentiality & Compliance
Information Security: Maintain strict professionalism and confidentiality regarding all materials, patient information, and internal records.
Record Keeping: Ensure visitor logs and files are accurate and easily accessible to authorized personnel.
III. Required Skills & Abilities
Communication: Exceptional verbal and written skills for interacting with patients, vendors, and staff.
Technical Proficiency: Working knowledge of Microsoft Office (Outlook, Word, etc.) and the ability to navigate office database systems.
Organizational Mastery: Strong attention to detail with the ability to multitask and manage time effectively in a fast-paced environment.
Professional Demeanor: High levels of friendliness, adaptability, and dependability.
IV. Job Requirements & Qualifications
Education: High school diploma or equivalent (Required).
Experience: Two (2) or more years of experience in a similar receptionist or administrative role (Required).
Culture Fit: A commitment to EngageMED’s core values of Integrity, Innovation, Service, and Respect.
V. Physical Requirements
Ability to remain in a stationary position for extended periods.
Ability to move throughout the office to assist visitors or manage deliveries.
Ability to operate standard office equipment (computers, multi-line phones, scanners).
VI. Disclaimers
This job description reflects EngageMED’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above and are subject to change at any time due to reasonable accommodation or other operational needs.

Requirements

• Exceptional verbal and written skills for interacting with patients, vendors, and staff.
• Working knowledge of Microsoft Office (Outlook, Word, etc.) and the ability to navigate office database systems.
• Strong attention to detail with the ability to multitask and manage time effectively in a fast-paced environment.
• High levels of friendliness, adaptability, and dependability.
• High school diploma or equivalent (Required).
• Two (2) or more years of experience in a similar receptionist or administrative role (Required).
• A commitment to EngageMED’s core values of Integrity, Innovation, Service, and Respect.

Responsibilities

• Welcome visitors, patients, and vendors in a friendly and professional manner, ensuring a positive first impression.
• Maintain office security by monitoring the logbook, issuing visitor badges, and notifying appropriate staff of guest arrivals.
• Respond to internal and external inquiries promptly, providing accurate information and directing individuals to the appropriate resources.
• Manage the switchboard by answering, screening, and directing phone calls to the appropriate team members.
• Receive and distribute mail and deliveries; maintain a clean, organized, and professional reception area.
• Perform data entry, filing, and general administrative tasks as requested by clinic leadership.
• Manage the opening and closing of the facility by locking/unlocking doors during designated business hours.
• Maintain strict professionalism and confidentiality regarding all materials, patient information, and internal records.
• Ensure visitor logs and files are accurate and easily accessible to authorized personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED