Jackson West Medical Center

Jackson Health•Miami, FL

1d•Onsite

About The Position

The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

Requirements

Generally requires 0 to 3 years of related experience.
High School diploma is strongly preferred.
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in use of job appropriate technology and software applications.
Valid license or certification is required as needed, based on the job or specialty.

Responsibilities

Greets and checks in patients to EHR.
Collects identification and insurance card to scan into the patients chart.
Collects copays, coinsurance, deductible, and past due balances.
Schedules new and follow up appointments for all patients.
Contacts any patients that no show and/or cancel appointments to reschedule.
Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
Confirms appointments and verifies patients insurance eligibility daily.
Processes medical records requests by scanning or faxing requested information.
Assists Therapist with scheduling tests and ancillary services.
Assures all requested authorizations have been approved.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
Performs all other related job duties as assigned.