Receptionist, Home Care

Mass General Brigham • Newton, MA

4d • $17 - $23 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. At Mass General Brigham Home Care, we are committed to delivering exceptional patient-centered care, and our receptionists play a vital role in ensuring every interaction reflects our mission. As a valued member of our team, you will be the welcoming face and voice of our organization—supporting patients, families, and staff with professionalism, compassion, and efficiency. The opportunity to work out of one of our three convenient locations: Beverly, MA, Newton, MA or Braintree, MA. We offer a supportive, growth-oriented environment where your skills are recognized, and your career can flourish within the broader Mass General Brigham system. Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients’ unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team. Join Mass General Brigham Home Care and be part of an organization that values your contributions and invests in your future!

Requirements

• Proficiency with Microsoft Outlook and comfort navigating multiple systems.
• Strong customer service skills with the ability to de-escalate calls and remain calm under pressure.
• Excellent verbal and written communication abilities.
• Demonstrated multi-tasking, organization, and prioritization skills.
• A reputation for being responsible, reliable, and possessing a strong work ethic.
• Ability to collaborate effectively with all levels of staff across the organization.
• High School Diploma or Equivalent required
• Receptionist experience 0-1 year preferred

Responsibilities

• Perform general clerical and reception responsibilities.
• Receive and triage all incoming telephone phone calls and route them to the appropriate staff.
• Receive and greet visitors following sign-in procedures.
• Receptionist shall act as a liaison between the public and the organization.

Benefits

• Consistent weekday schedule: Monday–Friday, 8:00 AM to 4:30 PM.
• No weekends or holidays, supporting work–life balance.
• Excellent benefits, including comprehensive health coverage, retirement plans, paid time off, and more.
• Career growth opportunities within the extensive Mass General Brigham network.
• A collaborative, mission-driven culture where employees feel valued and supported.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED