RECEPTIONIST

Milner Inc • Morrisville, NC

9h • Onsite

About The Position

The Receptionist serves as the first point of contact for the organization, providing exceptional customer service by professionally handling incoming calls, emails, and visitors. This role supports overall customer care operations by routing inquiries to the appropriate departments, assisting with information requests, and acting as an overflow agent for the call center during peak periods.

Requirements

• High school diploma or equivalent required.
• A minimum of 1 to 2 years of receptionist or office experience preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and manage the customer care mailbox and respond to emails promptly.
• Greet visitors courteously and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain accurate records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED