Receptionist PT

MOODY NEURO REHABILITATION INSTITUTE•Houston, TX

1d•Onsite

About The Position

The Receptionist provides front desk coverage, customer service, and general clerical support to the organization. This position serves as the first point of contact for visitors, residents, patients, and staff, supporting administrative and operational functions while maintaining a safe, organized, and welcoming environment.

Requirements

High school diploma required; some college preferred.
Minimum of three (3) to five (5) years of customer service experience required.
At least two (2) years of general office or clerical experience, preferably in a medical, behavioral health, or residential treatment setting.
Strong customer service and interpersonal communication skills
Ability to assess concerns and escalate issues appropriately
Attention to detail and accuracy in documentation
Typing and data entry
Filing and document management
Scheduling and organization
Answering multi-line phones
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Regular Attendance
Punctuality
Ability to do Math
Literate

Nice To Haves

Healthcare clerical experience is a plus.

Responsibilities

Monitor and manage patient and resident traffic flow to and from the residential unit and lobby during treatment hours.
Greet all visitors, ensure proper check-in procedures are followed, verify visitors against the approved visitor list, and notify staff of visitor arrivals.
Maintain the visitor badging system, ensuring all guests are properly checked in, issued badges, and accounted for in compliance with security and safety protocols.
Answer front desk phones and voicemails, route calls to appropriate staff, and ensure messages are communicated accurately and promptly.
Provide tours of the facility to unscheduled potential patients and families as needed.
Complete resident documentation as assigned, ensuring accuracy, confidentiality, and adherence to organizational policies.
Assist with facilitating incoming and outgoing residents, maintaining and monitoring out-on-pass schedules, and communicating resident movement to appropriate staff.
Ensure daily census updates are completed accurately and provided to oncoming shifts and shift leaders to support continuity of care and operations.
Ensure patient transportation packets are complete, accurate, and prepared for the oncoming shift to support timely and coordinated patient transport.
Help ensure patient satisfaction by providing courteous, professional service and addressing concerns as they arise.
Assess complaints or concerns presented at the front desk and promptly escalate issues to leadership or appropriate staff for resolution.
Perform basic clerical duties including typing, copying, filing, data entry, proofreading, and organizing treatment and administrative areas.
Operate computers and office equipment to enter and retrieve data, prepare correspondence, reports, and forms.
Provide administrative support to leadership, clinicians, and staff, including assisting walk-in applicants.
Perform additional duties as assigned by the Program Director, Clinicians, or Administrative Assistant.