Full Time Receptionist for Healing Arts Desk

KRIPALU CENTER FOR YOGA AND HEALTH•West Stockbridge, MA

3d•$17 - $18•Onsite

About The Position

The Receptionist for the Healing Arts Department provides a warm and welcoming environment, while creating positive first impressions for guests. She/He also performs administrative tasks and dispensary side work of daily operations.

Requirements

1-3 years customer service or related experience
Associates degree OR equivalent experience including training in Microsoft programs
Basic math and money/POS skills
Ability to work independently while being a team player
Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment
Possesses strong core ethics, integrity, and values consistent with Kripalu's Organizational principles
Defaults to a collaborative style with colleagues
Builds and maintains effective relationships, identifies internal and external customer expectations, sees issues from their point of view
Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed
Actively cultivate a sense of fun, joy and optimism in yourself, your team, and with your peers
Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in area of expertise
Embraces experiences as learning opportunities
Accepts responsibility for personal and professional development and growth
Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity
Prolonged periods (at least two consecutive hours) of standing/walking around the department
Frequent use of computers and handheld electronic equipment.
Reaching, including above eye level, crouching, kneeling, stooping
This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
Lifting and moving items weighing up to 35 lbs.

Nice To Haves

Prior experience with ResortSuite software a plus

Responsibilities

Check in guests for services, as well as changing and cancelling appointments
Responsible for opening and closing the department each day according to standard operating procedure
Assist with Linen room maintenance and dispensary duties, ensuring product availability for all services.
Respond to to therapist's needs for facility and product written requests
Work Side-By-Side with therapists to assure smooth flow of appointments and guest satisfaction
Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests
Maintain a clean, safe, full y stocked, and well organized work area
Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that require attention
Builds effective relationships with customers, identifies customer expectations, tries to see issues for their point of view, offers practical solutions to problems
Other duties as assigned