Receptionist, Workplace Experience
About The Position
IST Management is seeking an exceptionally polished and hospitality-driven Receptionist to serve as the face of a premier law firm in Washington, DC. This role is responsible for delivering a refined, high-touch experience to every employee, client, and guest, ensuring that each interaction reflects professionalism, warmth, and attention to detail. The ideal candidate brings a natural presence, strong interpersonal awareness, and a service mindset that mirrors a luxury hospitality environment. This individual will maintain full ownership of the reception desk and front-of-house experience, creating a welcoming and seamless environment from arrival to departure. Compensation: $28.00 – $30.00 per hour (based on experience)Schedule: Monday – Friday, standard business hoursLocation: Washington, DC (on-site) IST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com Benefits (Full-Time): Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits
Requirements
- 2+ years of experience in reception, concierge, hospitality, or high-end client-facing roles
- Strong communication skills and professional presence
- Exceptional attention to detail and organizational skills
- Ability to remain composed, engaged, and responsive in a fast-paced environment
- Requires a consistently polished appearance and professional demeanor
- High-visibility position with continuous interaction throughout the day
- Role requires being stationed at the reception desk for the majority of the workday
- Ability to maintain energy, focus, and a positive presence throughout the day
Nice To Haves
- Experience in a law firm or professional services environment preferred
Responsibilities
- Serve as the primary point of contact for all employees, clients, and guests entering the office
- Deliver a consistently polished, welcoming, and professional greeting to every individual
- Create a high-end, hospitality-driven experience through tone, demeanor, and attention to detail
- Recognize and engage returning visitors and employees with familiarity and professionalism when appropriate
- Manage visitor check-in, badging, and direction with efficiency and discretion
- Maintain full ownership of the reception desk and surrounding front-of-house environment
- Ensure the reception area remains clean, organized, and presentation-ready at all times
- Support conference room readiness, ensuring spaces are prepared and aligned with client expectations
- Assist with meeting logistics, guest coordination, and catering support
- Monitor conference areas and common spaces to maintain a high standard of presentation
- Communicate effectively with internal teams to ensure seamless daily operations
- Provide additional workplace support as needed to maintain service consistency
- Maintain strong attention to detail across all guest-facing areas
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid Time Off
- additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
