Receptionist Team Lead

Allegis Group•Hanover, MD

15d•Onsite

About The Position

Overview Job Summary: The Reception Supervisor will have direct oversight of a team of corporate receptionists, setting direction and deploying resources as needed for adequate phone and front desk coverage during business hours. In-Office Requirement: Required in-office presence at least 5 days per week Responsibilities Essential Functions: Direct supervision of the corporate campus receptionist team, which includes the daily and weekly activities of the team, such as managing receptionist schedules, and ensuring coverage during business related and/or team meetings. Provides guidance to the team of receptionists including establishing annual goals, measuring quarterly performance through incentive pay and conducting performance development coaching conversations with employees. Trains all team members on the switchboard phones system. Educates new employees on how to use the company directory as a resource and educates new employees on internal policies and procedures. Approves receptionist team members weekly hours and manages any overtime hours according to budget. Attends trainings and meetings for new phone products as needed, and partners with the appropriate IS contact for telephony services. Assists visitors and employees as needed at the front desk with ensuring completion of visitor logs. Oversees the badge issuance process for new hires on campus and for re-issuing of badges. Manages the security component of de-activating badges when employees terminate. Provides support and backup with answering incoming calls for coverage during business hours and during peak times throughout the day. Conducts regular team meetings to deliver company updates and key information pertaining to the receptionist responsibilities (i.e. safety measures, business requests, etc.) Ensures the team continuously maintains the unassigned occupant list from WISP for each Corporate Campus Building. Assures the team is providing customer service as it pertains to placing maintenance requests on behalf of employees making any inquiries Assures the team is completing ad-hoc projects as assigned. Assigns or organizes ad-hoc administrative duties such as ordering supplies, team gifts, flowers or team outings. Supervisory and/or Management Responsibility: Responsible for the professional and personal development of the receptionist team members. Responsible for hiring and performance management of the team.

Requirements

Associates degree or equivalent work experience required
Prior supervisory/management experience preferred
Experience with answering a multi phone line
Experience with Cisco phones preferred
Must have excellent customer service skills
Must have excellent verbal and written communication skills and be a multi-tasker
Must be detailed oriented and have strong organizational skills
MS Office experience preferred
Friendly and professional demeanor
Ability to relate well to all levels in the organization

Responsibilities

Direct supervision of the corporate campus receptionist team, which includes the daily and weekly activities of the team, such as managing receptionist schedules, and ensuring coverage during business related and/or team meetings.
Provides guidance to the team of receptionists including establishing annual goals, measuring quarterly performance through incentive pay and conducting performance development coaching conversations with employees.
Trains all team members on the switchboard phones system. Educates new employees on how to use the company directory as a resource and educates new employees on internal policies and procedures.
Approves receptionist team members weekly hours and manages any overtime hours according to budget.
Attends trainings and meetings for new phone products as needed, and partners with the appropriate IS contact for telephony services.
Assists visitors and employees as needed at the front desk with ensuring completion of visitor logs.
Oversees the badge issuance process for new hires on campus and for re-issuing of badges. Manages the security component of de-activating badges when employees terminate.
Provides support and backup with answering incoming calls for coverage during business hours and during peak times throughout the day.
Conducts regular team meetings to deliver company updates and key information pertaining to the receptionist responsibilities (i.e. safety measures, business requests, etc.)
Ensures the team continuously maintains the unassigned occupant list from WISP for each Corporate Campus Building.
Assures the team is providing customer service as it pertains to placing maintenance requests on behalf of employees making any inquiries
Assures the team is completing ad-hoc projects as assigned.
Assigns or organizes ad-hoc administrative duties such as ordering supplies, team gifts, flowers or team outings.
Responsible for the professional and personal development of the receptionist team members.
Responsible for hiring and performance management of the team.

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)