Receptionist Lead

RR Donnelley•Boston, MA

2d•$26

About The Position

The Receptionist Lead provides white-glove front-of-house and office services, ensuring an exceptional client and employee experience. This role leads daily reception and hospitality operations, coordinates meetings and facilities support, and serves as a subject-matter expert and point of escalation for service delivery and workflow execution.

Responsibilities

Ensure a professional, welcoming, and seamless guest experience at all times.
Welcome visitors, clients, and guests; manage visitor check-in, building security requirements, and access badges.
Escort guests to meeting rooms and notify hosts of arrival.
Understand client expectations and deliver consistent 5-star service.
Respond to guest needs and requests promptly and professionally.
Answer and direct calls; manage messages and meeting room inquiries.
Monitor reception inbox, ensuring timely responses.
Book meeting rooms accurately using approved systems; ensure A/V, room setup, and food and beverage needs are captured.
Assist with hospitality setup, including beverages and food service.
Coordinate internal and external catering as needed.
Manage office supplies and kitchen inventory, including weekly food orders.
Manage incoming and outgoing mail, packages, and deliveries.
Coordinate with building management and vendors (cleaning, maintenance, IT).
Coordinate equipment maintenance and vendor support; escalate unresolved issues when needed.
Maintain workplace tidiness and readiness across shared spaces.
Support staff events, team-building activities, and onsite functions.
Manage office budgets and allocate invoicMes accurately to the correct Line of Business and opportunity numbers.
Process invoices ensuring accurate coding.
Review monthly budget reports to ensure spending compliance and proper allocation.
Assist with new-hire onboarding, including desk setup, supplies, and building access coordination.
Handle confidential information with discretion.
Use equipment and supplies efficiently.
Troubleshoot basic office equipment issues.
Adhere to all Williams Lea and client site policies.
Support a positive, service-focused environment and build strong client relationships.