Receptionist- Spa

Wynn Resorts • Las Vegas, NV

7d • Onsite

About The Position

The Spa Receptionist is responsible for welcoming guests both over the phone and in-person and ensuring that guests receive a luxury spa experience. Spa Receptionist duties include but are not limited to: Accurately schedule spa appointments via telephone reservation or in person. Is knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards. Accurately assist guests with check-in for spa reservations and spa access. Accurately receive payment of services to department standards and properly account for all transactions and monies. Reconcile daily sales, deposits, and invoices as outlined in department policy. Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines Ensures product and supply inventories are replenished and maintained daily. Able to assist in the fitness area by ensuring equipment is maintained and being available for guests

Requirements

• Must possess excellent communication skills and phone etiquette
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint
• Must possess a current Nevada Food Handler’s Card
• Must be 18 years of age or older

Nice To Haves

• Experience in a high-volume luxury spa or resort is preferred
• Previous cash handling experience is preferred, but not required
• Prior knowledge of the following systems is preferred: SpaSoft, HotSOS and Opera

Responsibilities

• Accurately schedule spa appointments via telephone reservation or in person
• Knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards
• Accurately assist guests with check-in for spa reservations and spa access
• Accurately receive payment of services to department standards and properly account for all transactions and monies
• Reconcile daily sales, deposits, and invoices as outlined in department policy
• Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines
• Ensures product and supply inventories are replenished and maintained daily
• Able to assist in the fitness area by ensuring equipment is maintained and being available for guests

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed