Receptionist/Scheduler (WHWC)

Methodist Healthcare Ministries of S. Tx•San Antonio, TX

10d•Onsite

About The Position

The Receptionist Scheduler serves as the first point of contact for patients and clients, providing professional front-office support in a clinical setting. This role ensures accurate patient registration, scheduling, documentation, and coordination of services to support a positive patient experience and efficient clinic operations. Responsible for managing front desk operations, supporting multiple departments with scheduling and patient coordination, and maintaining accurate documentation within the Electronic Health Record (EHR) system. Directly impacts patient satisfaction, clinic flow, and revenue cycle accuracy. Exercises independent judgment in prioritizing patient needs, managing appointment urgency, resolving scheduling conflicts, and escalating concerns to leadership when appropriate. Frequent interaction with patients, families, clinical staff, leadership, and external providers. Regular communication via phone, email, internal messaging platforms, and in-person coordination.

Requirements

High school diploma or equivalent required.
Minimum one year of experience as a medical receptionist required.
Experience with Electronic Health Record (EHR) systems required.
Bilingual proficiency in Spanish (required).

Nice To Haves

Knowledge of medical terminology and procedures.
Proficiency in medical management software.
Additional experience in a clinical setting.

Responsibilities

Greet and check-in patients in a courteous and professional manner (15%).
Schedule, reschedule, and confirm appointments across departments, including transportation and internal referrals (20%).
Answer and route incoming calls; document detailed and accurate information in organizational systems (10%).
Collect, verify, and document patient demographic, insurance, and payment information in the EHR (10%).
Collect payments, issue receipts, and prepare daily deposits in accordance with department policies (10%).
Perform chart checks, review patient histories, and complete next-day and future chart preparation (10%).
Coordinate with clinical staff to manage patient flow and enhance patient experience (10%).
Handle patient inquiries and complaints with empathy; escalate issues as needed (5%).
Process external medical record requests and complete follow-ups (5%).
Maintain front office organization, respond to internal communications, complete EHR inbox tasks, and support administrative functions including filing and data entry (5%).