About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a dynamic and highly organized Reception & Administrative Support Specialist to support a fast-paced personal injury law practice. This role is ideal for someone who thrives in a structured, KPI-driven environment and enjoys being the first point of contact for clients. You will play a key role in managing high-volume communications, maintaining accurate records, and ensuring urgent matters are addressed promptly. Your ability to stay organized, prioritize effectively, and bring positive energy to daily interactions will directly impact both client experience and internal workflow efficiency. This opportunity is perfect for a driven, detail-oriented professional who enjoys working with purpose and measurable goals.
Requirements
- Time Zone: PST
- Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
- Language Requirement: English only
- Call Volume Expectation: 45+ calls per day, over 200 calls per week
- Experience working in a KPI-based or performance-tracked environment required
- Previous experience in legal, personal injury, or client-facing administrative roles preferred
- Ability to manage high call volumes with professionalism and urgency
- Experience with CRM systems required
- Experience with VoIP phone systems required
- Proficiency with email and calendar management tools required
- Comfortable using internal communication platforms
- Strong verbal and written communication skills
- High sense of urgency and accountability
- Detail-oriented with strong organizational abilities
- Deadline-driven and process-focused
- Ability to multitask in a high-volume environment
- Professional and client-focused demeanor
- Extroverted and confident communicator
- Proactive and solution-oriented mindset
- Strong follow-through and task completion skills
- Adaptability within structured workflows
Nice To Haves
- Previous experience in legal, personal injury, or client-facing administrative roles preferred
Responsibilities
- Prioritize urgent matters and prevent task backlogs
- Maintain organized and up-to-date client records and documentation
- Conduct timely follow-ups and ensure deadlines are consistently met
- Document all communications accurately within the CRM
- Schedule appointments and manage calendars as needed
- Support internal team coordination and workflow efficiency
- Complete assigned tasks within a structured, KPI-driven system
- Handle high-volume calls while maintaining accuracy and efficiency
- Manage inbound and outbound client communications with professionalism and urgency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
