Receptionist/Program Assistant

Town of Seekonk•Seekonk, MA

20d•$17•Onsite

About The Position

The Town is seeking a motivated and customer-focused individual to serve as a Receptionist / Program Assistant within the Human Services Department. This is a permanent, part-time position (19 hours per week). The work schedule will be determined upon a conditional offer of employment. The Receptionist / Program Assistant serves as the first point of contact for the department, providing excellent customer service while supporting daily administrative operations. This position is responsible for answering and routing calls, greeting clients, scheduling appointments, maintaining files, and entering data. In addition, the role supports community programming by assisting with educational, intergenerational, and recreational activities designed to enhance the lives of senior citizens. POSITION OVERVIEW: The Receptionist/Program Assistant is responsible for answering calls and routing them to appropriate destinations. The Receptionist/Program Assistant will also assist the Director and staff by filing, greeting clients, scheduling appointments and entering statistics into the computer. The Receptionist/Program Assistant is responsible for assisting the Community Liaison with educational, intergenerational, and recreational programs that meet the needs and enhance the lives of senior citizens. SUMMARY: The following description is a general summary of responsibilities with some specific duties. It is not a total delineation of all duties nor does it limit the responsibilities to those stipulated. This position functions as a part of the overall municipal team to ensure effective and efficient municipal operations. The Receptionist/Program Assistant is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The Receptionist/Program Assistant is responsible performing clerical duties in an office setting and to assist the Community Liaison with programs such as Zoom activities, BINGO, parties, luncheons, etc. SUPERVISION: Works under the administrative direction of the Human Services Director. The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions. Reviews and checks of the employee’s work are applied to an extent sufficient to keep the supervisor aware of progress, and to insure that completed work and methods used are technically accurate and that instructions are being followed. JOB ENVIRONMENT: A great deal of work is carried out in a team environment and with a degree of independence. Administrative work is performed under typical office conditions, with frequent interruptions. Operates personal computer and standard office equipment such as copier, facsimile machine, etc.

Requirements

Must be a high school graduate.
Must pass a background and criminal history (CORI) review.
Thorough knowledge of department operations.
Knowledge of office equipment and the operation of computer software applications, particularly word processing, spreadsheet, database, email and internet.
Communicate effectively orally and in writing.
Ability to work independently.
Ability to multi-task effectively and work within timelines and prioritize tasks.
Ability to operate a computer in order to input and retrieve information to make analysis of data, and to process billing.
Ability to create and maintain computer databases for Human Services.
Excellent customer service and interpersonal skills.
Excellent communication skills, in person, by phone, and electronically.
Skills in operating computers and utilizing appropriate software applications to include database and spreadsheet applications, including but not limited to Microsoft suite products.
Excellent organizational skills.
Good interpersonal skills to work in a team environment.

Nice To Haves

Not less than one (1) year of experience in general office work in a municipal setting or any equivalent training.

Responsibilities

Performs general office duties (i.e. email, telephone calls, etc.).
Assist in filing duties.
Performs data entry.
Assists with decorating for special activities, events and seasons.
Hosts/ runs activities
Assists in activity and program room setup
Ability to obtain Food Safety Certification.
Ability to obtain CPR Certification.
Perform other similar duties as required or requested by the Director of Human Services

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