Receptionist (On-Call)

Frank Residences•San Francisco, CA

7d•$23 - $25•Onsite

About The Position

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is a center of excellence in providing a continuum of care. This includes the Frank Residences, offering luxurious assisted living and memory care services; the Jewish Home and Rehabilitation Center, featuring long-term skilled nursing, short-term rehabilitation, and an acute psychiatric unit specialized in mental healthcare for older adults over age 55; and the Jewish Home and Senior Living Foundation. Grounded in the Jewish values of excellence, compassion, and community, the San Francisco Campus for Jewish Living—fondly referred to in the past as “the Jewish Home”—was founded in 1871. Today, more than 150 years later, we continue to build upon our legacy of enriching the lives of older adults through compassionate care and a steadfast commitment to excellence. We are proud to foster a culture of inclusion and to employ individuals from all backgrounds and belief systems who share our dedication to serving older adults with respect and excellence. Position Summary The Assisted Living (AL) Receptionist serves as the welcoming face of our community — greeting and directing visitors, answering telephone and in-person inquiries, screening visitors, and managing mail and parcel deliveries. This role plays a vital part in maintaining smooth daily operations and creating a positive first impression for residents, families, and guests.

Requirements

High school diploma or equivalent required; two years of college-level business courses preferred.
Minimum two (2) years of administrative or receptionist experience.
One (1) year of experience with multi-line phone systems and hand-held radios.
Proficiency in Microsoft Office (Outlook, Word, Excel).
Excellent communication skills (written and verbal) with professional, customer-focused demeanor.
Strong ability to build rapport with residents, visitors, and team members.
Ability to read, write, and follow instructions in English.
Must be able to sit for long periods and work a flexible schedule as needed.

Nice To Haves

Associate degree in business or related field strongly preferred.

Responsibilities

Answer all phone calls promptly and connect callers to appropriate residents or staff.
Provide exceptional customer service to residents and visitors entering the community.
Screen and verify all visitors to ensure community safety.
Serve as liaison with parking attendants, staff, visitors, and Plant Operations.
Act as liaison with the Fire and Police Departments and relevant internal departments during emergencies.
Coordinate staff and security responses to elopement or personal emergency response (PERS) alarms.
Manage incoming and outgoing mail and parcels, including certified and registered mail.
Maintain the community’s switchboard and communication log.
Perform other duties as assigned to support operations and resident satisfaction.