Receptionist/Mail Coordinator
About The Position
This role serves as the first point of contact for all visitors and colleagues, creating a welcoming, professional, and seamless front-of-house experience. From the moment someone enters the building, this position sets the tone through presence, service, and attention to detail. In addition to delivering an exceptional guest experience, this role supports essential site operations through coordination of mailroom, shipping/receiving, and courier services. These responsibilities are carried out with the same level of care, organization, and accountability that defines the front desk experience. Success in this role means maintaining a strong, visible lobby presence while ensuring reliable and efficient operational support behind the scenes.
Requirements
- High School Diploma required; Associate’s or Bachelor’s degree preferred
- 2+ years in a front-facing customer service, reception, or hospitality role
- Strong interpersonal presence with the ability to engage confidently at all levels, including executives
- Highly organized with the ability to manage multiple priorities
- Calm, professional, and solutions-oriented in high-pressure or high-traffic situations
- Proficient in Microsoft Office and basic administrative systems
- Customer service-oriented with a focus on creating positive and memorable experiences
- Reliable, accountable, and proactive in approach
- Team-oriented with a willingness to step in and support where needed
- Ability to sit or stand for extended periods throughout the workday
- Ability to work under pressure and meet time-sensitive deadlines during peak periods
- Ability to remain on feet for up to 8 hours per day, excluding breaks
- Ability to lift up to 50 lbs. as needed
- Maintain a professional appearance in line with dress code standards
- All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
Nice To Haves
- Experience in a corporate or professional services environment preferred
- Exposure to mailroom, shipping/receiving, or logistics support is a plus
Responsibilities
- Welcome, greet, and direct visitors with professionalism and warmth
- Anticipate guest needs and create a seamless arrival experience
- Manage visitor access, badging, and security protocols
- Maintain a polished, organized, and professional lobby environment
- Serve as a knowledgeable resource for employees, guests, and executives
- Handle incoming calls and inquiries with confidence and clarity
- Receive, log, sort, and distribute mail and packages
- Coordinate shipping (including international) and courier services
- Maintain tracking systems and ensure accurate documentation
- Support loading dock organization and safety standards
- Assist with inventory and supply coordination
- Build effective working relationships with delivery vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
