Receptionist I

TX-HHSC-DSHS-DFPS • San Antonio, TX

4d • Onsite

About The Position

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Receptionist responds to all calls coming into the switchboard console and assists visitors of the State Supported Living Center. Usually, the first employee to meet and/or greet consumers or visitors of the State Supported Living Center. Performs routine work operating a telephone switchboard or console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls, receiving visitors, and providing general information. Ability to work harmoniously with individuals, their families, and staff. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. May be required to work extended hours until adequately relieved by on-coming switchboard employee; may be required to come in early from time to time to provide adequate switchboard coverage; may have to work alone; and fulfill and perform other job duties as assigned.

Hours: Saturday/Sunday 8:00am-4:00pm; Monday – Friday 6am-2pm/2pm-10pm. May need to work some overtime and holidays. Shift may vary based on the needs of the facility.

Requirements

• Knowledge of the operation of a telephone console/switchboard; of office procedures; administrative, clerical, and data entry procedures and systems.
• Skill in using a personal computer and office equipment and in operating a multi-line switchboard console.
• Ability to transfer incoming calls to appropriate personnel, to communicate effectively, to greet and direct visitors; and to prepare and maintain records, files, and reports.
• Graduation from a standard senior high school or equivalent.
• Work experience as a switchboard or console operator or as a receptionist.
• Must have experience in clerical work or data entry.
• Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).
• Males between the ages of 18 – 25 must be registered with the Selective Service.
• All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Nice To Haves

• Some knowledge of Microsoft Programs, such as Word, Excel, and Outlook preferred.
• Working knowledge of the CISCO Telephone System is preferred.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Places, answers, and transfers local and long-distance calls in an efficient manner.
• Provides relief for other operators for coverage during illness, vacation and other emergency situations
• Responds to emergency calls on and off campus
• Greets visitors, and answers questions in a pleasant and professional manner
• Monitors fire alarm system and reports trouble
• Maintains records

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees