Receptionist I

Johnson County Clintrials • Lenexa, KS

18d • Onsite

About The Position

The Receptionist I serves as the first point of contact for patients, study participants, sponsors, and visitors at the clinical research site. This role is essential in creating a welcoming, professional, and organized environment that supports the integrity and efficiency of clinical trial operations. By managing front desk responsibilities, coordinating appointments, and maintaining confidentiality, the Receptionist I contributes to the smooth execution of research protocols and ensures a positive experience for all stakeholders. Position Summary: Johnson County Clin-Trials is seeking a positive, outgoing Front Office Receptionist to join our amazing team of highly committed motivated professionals! To be considered for this full-time position the candidate must be reliable, friendly and customer service oriented.

Requirements

• High School Diploma or equivalent required
• Ability to use Microsoft office (Word, Excel) and company systems
• Warm, professional demeanor with patients, sponsors, and staff.
• Clear verbal and written communication; ability to relay information accurately.
• Accurate data entry, appointment scheduling, and documentation.
• Managing phones, visitors, and administrative tasks simultaneously.
• Understanding of patient privacy and data protection protocols.
• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel
• Ability to lift and/or move up to 25 pounds

Nice To Haves

• 2-year degree preferred

Responsibilities

• As the face of our company, this person will be responsible for greeting all visitors with a warm and welcoming smile.
• Supports check-in and check-out services, ensuring completeness and accuracy of the clinic and patient record(s).
• Answers, directs, and/or assists incoming phone callers in a multi-line phone system with the highest level of customer service in a timely and friendly manner.
• Maintain the reception, break room and patient areas in a clean and organized manner.
• Coordinate with other administrative staff to ensure continuous improvement for smooth processes and visitor support.
• Other duties assigned by the function Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees