Receptionist/Host, GlenCove

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

4d•Onsite

About The Position

The GlenCove Receptionist is responsible for creating a welcoming atmosphere and warm, friendly ambiance for Members and Guests. This role is responsible for answering the phone, making reservations as required for activities, and providing an accurate and professional check in and check out process.

Requirements

Previous retail or service experience preferred.
Must be customer service oriented, professional, and able to work independently or part of a team
Must have the ability to remain calm in stressful situations and resolve guest issues to satisfactory results
Basic computer knowledge required.
Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
The employee is regularly required to use hands and fingers to type, write, file, etc.
The employee is also regularly required to stand, walk the property, climb stairs, and sit for periods of time.
The employee must occasionally lift and/or move up to 50 pounds

Responsibilities

Greet each Member or Guest as they enter the Activities Barn.
Use their name, if known, and ascertain their needs as they enter
Answer phone calls and check voicemail
Regulate Amenity Access
Assist in booking bowling, golf simulator & pickleball times
Answer questions about the property and company
Provide members with amenity equipment
Ensure the GlenCove facility looks clean and orderly.
Due to the nature of this position, confidentiality is always required.
Other duties and responsibilities may be assigned at the discretion of the role’s manager